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Continued growth drives appointment of Technical Support Manager

Controlware announce the appointment of Mark Ashbolt as Technical Support Manager

Leading IP CCTV specialists and Value Added Distributors Controlware have appointed Mark Ashbolt as Technical Support Manager.

Mark brings over 15 years technical experience to the role and will be responsible for managing UK support operations. Prior to joining Controlware, Mark was most recently IT Manager at the Halcrow Group where he was responsible for managing a team that supported over 600 users. At Controlware, Mark is responsible for the management of all Customer Support operations including the Help Desk and onsite Technical Field Engineers. He is currently managing the transition of the company’s traditional Help Desk to an integrated Service Support model based around the introduction of procedures that will streamline operations to assist all areas of the business.

Customer focused support services - Mark and his team provide expert Technical Support for Controlware’s existing customers and new surveillance projects that can range from a few cameras to thousands across multiple sites. Having provided support services for more than 20 years Controlware engineers have a reputation for delivering exceptional technical assistance enabling service contracts to be tailored to exact requirements for individual products or complete solutions. In this way the Controlware support team can help make CCTV more effective than before through regular firmware updates, configuration management and maintenance checks.

As the primary UK Technical support team for Controlware’s Cware open management platform the team also has expert strength in depth to deal with the most technical of enquires. The Cware open management platform enables users to benefit from integrated surveillance and recording solutions. Based on open standards Cware supports integration with leading vendor codec’s and cameras, external systems such as access control, video analytics and intruder alarms as well as technologies such as H.264. Systems based on the Cware management platform are future-proofed and provide a real-world return on investment for users, reseller and integration partners.

“We are pleased to welcome Mark Ashbolt to Controlware and are already seeing the benefit of having someone with his extensive experience on board,” said Mark Harraway, Country Manager, Controlware UK. “Mark has joined us during a period of extremely strong growth both in staff and customer numbers and we look forward to his input as we continue to evolve and expand our support services. “

Rapid growth of IP based CCTV- Mark Ashbolt’s career began with the RAF providing support for flight simulators before leaving to join the private sector. Having spent the majority of his career in management roles for the likes of IBM where he managed a multi-lingual Pan European team Mark Ashbolt is looking forward to this new role assisting Controlware’s integrator and reseller customer base especially at this time of exciting growth for the company. “I am looking forward to helping Controlware meet the growing demand for IP based security systems in the industry at this exciting time and aim to ensure that the support team continues to provide the highest levels of support for our customers.”

About Controlware Group - with headquarters close to Frankfurt/Germany, is a leading supplier of technology since 1980. In this time, Controlware has accumulated extensive experience in the design, delivery and maintenance of advanced, but cost-effective IT networking solutions. As a Value Added Distributor specializing in the integration of communication solutions, application delivery, physical security, IT management and network video solutions Controlware offers a range of turnkey solutions that can be uniquely customized to exact requirements.

Controlware ensures customers benefit from the highest quality solutions through partnerships with leading manufacturers and also innovative start-up companies. With expert local sales and service teams of more than 580 employees, backed up by two global Technical Assistance Centres, Controlware ensures 24x7x365 coverage for customers throughout Europe, North America, Asia and Australia. The Controlware Group includes several subsidiaries, e.g. ExperTeach GmbH (providing multilingual IT seminars), Networkers AG (specialists for your networking needs) and Productware GmbH (R&D of our own products). Controlware are winners of the Best Project at the IFSEC awards in 2007 and 2008, and the Best Enterprise Solution at the European IT Excellence Awards. For further information, please visit www.controlware.co.uk

Photo above reproduced by kind permission of Controlware

About Controlware
Controlware Group, with headquarters close to Frankfurt/Germany, is a leading supplier of technology since 1980. In this time, Controlware has accumulated extensive experience in the design, delivery and maintenance of advanced, but cost-effective IT networking solutions. As a Value Added Distributor specializing in the integration of communication solutions, application delivery, physical security, IT management and network video solutions Controlware offers a range of turnkey solutions that can be uniquely customized to exact requirements.

Controlware ensures customers benefit from the highest quality solutions through partnerships with leading manufacturers and also innovative start-up companies. With expert local sales and service teams of more than 580 employees, backed up by two global Technical Assistance Centres, Controlware ensures 24x7x365 coverage for customers throughout Europe, North America, Asia and Australia. The Controlware Group includes several subsidiaries, e.g. ExperTeach GmbH (providing multilingual IT seminars), Networkers AG (specialists for your networking needs) and Productware GmbH (R&D of our own products). Controlware are winners of the Best Project at the IFSEC awards in 2007 and 2008, and the Best Enterprise Solution at the European IT Excellence Awards.